Frequently Asked Questions

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Use the FAQs below to help get oriented with how Gem Air works. Still have questions? Email us or give us a call at (208) 756-7382
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[accordion_item parent_id=”faqs” title=”Where do you fly?”]Our year-round scheduled route is between Salmon and Boise. In the rafting and hunting seasons, we fly multiple round trips between Boise, Salmon, Stanley, and McCall, Idaho every day. We are also able to fly on demand anywhere in the North West. Possible origins/destinations include Salt Lake City, UT, Missoula, MT, and multiple cities in Idaho, such as Idaho Falls, Sun Valley, Coeur D’Alene, and Lewiston.[/accordion_item]

[accordion_item parent_id=”faqs” title=”What kinds of airplanes do you use?”]
We use a Quest Kodiak (built in Sandpoint, Idaho!), a Piper Chieftain, and a Piper Seneca.

These planes that are ideal for flying to smaller communities, and whose size allows us to operate flights efficiently and keep prices low.We’re pretty serious about keeping them well maintained, safe, clean and comfortable. Check out photos of our airplanes on our Aircraft page. [/accordion_item]

[accordion_item parent_id=”faqs” title=”What’s the policy on Dangerous Goods and Hazardous Materials?”]Well, federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include batteries, explosives, flammable liquids, solids, and aerosols, certain household items, pressurized containers, weapons, and more. See some examples of included restricted items here. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information, contact your airline representative.

If you need to fly propane, you MUST let us know 5 days prior to your intended flight date.

See more info on hazardous material here.[/accordion_item]

[accordion_item parent_id=”faqs” title=”Where do flights arrive/depart in Boise?”]Boise flights will arrive and depart from the Gem Air counter in the main Boise Terminal, located on the lower floor, past the baggage claim, near the west exit. Plan to arrive 30 minutes before your scheduled departure time. No TSA security check is required for Gem Air flights. [/accordion_item]

[accordion_item parent_id=”faqs” title=”Where do flights arrive/depart in Salmon?”] Salmon flights will arrive and depart from the Gem Air office at the Lemhi County Airport, which is located about five miles to the south of Salmon off Highway 93. If you need help figuring out how to get to town from the airport, see our travelers’ info page for ideas.[/accordion_item]

[accordion_item parent_id=”faqs” title=”What time should I show up for my Gem Air flight?”]We request that you show up 30 minutes prior to your scheduled departure time. Arriving early enough is important, as it allows us to get you checked in and your bags on board without delaying our departure time.[/accordion_item]

[accordion_item parent_id=”faqs” title=”If I’m connecting to another airline in Boise, how much time do I need between my Gem Air arrival time and my Boise departure time?”]Be sure to give yourself at least 75 minutes between your scheduled Gem Air arrival and your next scheduled airline departure. That will allow you time to check in for your flight, check any bags, and make it through security.[/accordion_item]

[accordion_item parent_id=”faqs” title=”Why are Gem Air flights only on certain days?”]Our current schedule is intended to accommodate the majority of business and leisure travelers. If we determine that there is additional demand, we will add flights accordingly![/accordion_item]

[accordion_item parent_id=”faqs” title=”Do I have to go through TSA security screening if I fly with Gem Air?”]Our current routes do not require TSA security screening for our flights. However, if you are flying to Boise and plan on continuing on to another destination using a larger airline, you will have to go through TSA security screening at the Boise Airport, so make sure you budget at least 75 minutes between your scheduled Gem Air arrival time and Boise departure time.[/accordion_item]

[accordion_item parent_id=”faqs” title=”How much luggage can I bring?”]Included in each ticket price is 35lbs. of baggage for that traveler. Baggage weighing over 35lbs will be assessed an overage fee of $1 for each pound over 35lbs.[/accordion_item]

[accordion_item parent_id=”faqs” title=”Do you provide any food or drinks on the flight?”]No – our planes are not configured to allow for flight service. You are welcome to bring a drink and a snack on the plane with you.[/accordion_item]